Flexible IT Support with SolicityIT

No Fix, No Fee

At SolicityIT, we provide flexible, pay-as-you-go IT support tailored to your business needs—without the hassle of long-term contracts or hidden fees.

We offer short-term or no-term agreements, ensuring that you receive IT support only when you need it. Whether it's troubleshooting, proactive maintenance, or emergency assistance, our services are available on demand—no sign-up fees, no binding contracts.

  • Pay-As-You-Go Support: You pay only for the services you use.

  • Onsite Engineer Booking: Need hands-on support? Book an engineer to come to your location.

With SolicityIT, you get expert IT support, exactly when your business needs it—no strings attached.

Our Support Services

Emergency call outs

Emergency IT Callout

1. Rapid Response Time

  • Priority Service: Emergencies require immediate action, and our IT support team is available to respond quickly, minimizing downtime and business disruption.

  • Availability: Our emergency callouts are available 24/7, meaning you don’t have to wait for business hours to resolve critical issues.

2. Expertise & Specialized Knowledge

  • Highly Skilled Technicians: Our IT experts are trained and experienced in resolving a wide variety of urgent issues, ensuring efficient and accurate solutions.

  • Industry Best Practices: We use industry-standard protocols to solve problems, guaranteeing that fixes are long-lasting and won’t cause future complications.

3. Quick Issue Diagnosis & Resolution

  • Immediate Problem Solving: We prioritize identifying and fixing the issue within the first hour, preventing further system failures or data loss.

  • Advanced Tools & Techniques: Our team has access to the latest diagnostic tools and remote troubleshooting software, which allows us to address even the most complex issues quickly.

4. Minimizing Business Downtime

  • Reduced Productivity Loss: In any business, time is money. Every minute of downtime could cost you revenue, so our goal is to get your systems up and running as fast as possible.

  • Data Protection: We work to prevent any further data loss or corruption, securing your company’s sensitive information during emergencies like ransomware attacks or server failures.

5. Security & Compliance

  • Protecting Your Network: In emergency situations such as cyberattacks or security breaches, we apply immediate measures to protect your network from further harm.

  • Compliance Adherence: We ensure that all actions taken during an emergency callout meet compliance standards relevant to your industry, particularly for sectors like finance, healthcare, and legal services.

6. Long-Term Cost Savings

  • Preventing Bigger Issues: Addressing an emergency callout early can prevent issues from escalating into more costly repairs or system overhauls down the road.

  • Improving Future Performance: Our fixes often include proactive recommendations that help reduce the chances of future emergencies, saving you money and stress.

7. Peace of Mind

  • 24/7 Support When You Need It Most: With our emergency IT callout, you gain peace of mind knowing that you have a professional team on standby ready to assist whenever critical issues arise.

Temporary on site Support

Temporary IT Engineer One Day a Week

1. Ongoing IT Support with Flexibility

  • Consistent Presence: A dedicated IT engineer on-site one day a week ensures your business has regular, hands-on support. This helps maintain and optimize IT infrastructure without the commitment or cost of a full-time employee.

  • Scalability: This model offers scalability based on your business needs. If demand increases or if there are specific projects to handle, you can adjust the engineer’s time or bring in additional resources.

  • Cost-Effective: Hiring a temporary engineer once a week provides a cost-effective alternative to a full-time IT department, reducing overhead and HR-related expenses.

2. Proactive IT Maintenance

  • Routine System Checks: Regular visits from an engineer allow for proactive system checks, software updates, hardware maintenance, and network security assessments, which prevent small issues from becoming major problems.

  • Prevent Downtime: By addressing potential issues before they escalate, your IT infrastructure remains stable, minimizing downtime and keeping your business operations running smoothly.

  • Up-to-Date Systems: Regular updates and patches ensure your systems are protected against the latest vulnerabilities, ensuring compliance and security.

    3. Cost Control and Budgeting

    • No Long-Term Commitment: The one-day-a-week arrangement provides an ideal balance between support and cost, allowing businesses to control their IT budget and avoid the expense of hiring a full-time engineer.

    • Pay-as-You-Go Service: You pay only for the time you need, which can be highly appealing to small or growing businesses who need periodic support but don’t require daily or full-time IT staff.

    • 4. Improved Security

    • Cybersecurity Risk Mitigation: Having a dedicated engineer on-site periodically ensures regular audits of the security protocols, firewall configurations, anti-virus systems, and intrusion detection methods. This makes sure the business stays protected against emerging cyber threats.

    • Security Patches & Updates: Many cyber threats target outdated software and systems. An on-site engineer ensures that security patches and software updates are applied in a timely manner.

      5. Tailored IT Solutions

    • Custom Support for Specific Needs: Unlike general IT support, having someone on-site allows the engineer to better understand the business’s unique IT requirements, providing solutions that are tailored to your company's operations and technology stack.

    • Personalized Attention: An on-site engineer develops a relationship with your team and gains a deeper understanding of your business workflows, leading to more efficient problem-solving and communication.

Contact Us

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